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E-Luminate E-Cigarettes
1615 Algonquin Road
Mount Prospect, IL 60056
Phone 847-621-5000

Free Shipping on purchases over $100
(Does NOT included Alaska and Hawaii.)

Hours of Service
Our office hours are Monday through Friday from 8am to 5pm CST -- closed weekends & holidays.

Please know that we strongly value our customers and strive to provide you with top-notch customer service. If you have any problems or complaints, please contact us first and we will do everything in our power to rectify the situation.

Processing Times
Orders placed Monday through Friday before 3pm CST are shipped the same day. Orders placed Friday after 3pm, Saturday or Sunday are shipped on Monday.  

Delivery times are dependent on your location.

Tracking Numbers
When an order is placed, an email confirmation will be sent. After the order has been packaged and shipped, your order confirmation email will update with the UPS tracking number and delivery details.

If you do not see a confirmation email after placing an order, check your spam/junk mail folder, check any other email addresses, then add our email address (info@eluminateecig.com) to your contact list. This will ensure receipt of your package's order updates. If the shipping address entered at time of checkout is incorrect and undeliverable, the customer is responsible for the cost of reshipping.

Shipping & Handling
$5.95 - UPS Ground Flat Rate (Does NOT included Alaska and Hawaii.)

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(Estimated Delivery Time - Does NOT include weekends and holidays.)


 

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